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Return & Refund Policy
Questions About Taster's Club Return & Refund Policy
Due to the nature of alcoholic beverages, we are unable to accept returns or offer refunds for products based on personal preference, taste, or a change of mind after delivery.
If your order arrives damaged, defective, or you receive an incorrect item, please contact our Customer Support team within 3-5 days from the delivery date.
Upon verification of the issue, we will provide a prepaid return shipping label at no cost to you.To complete the return process, customers are responsible for securely packaging the item and dropping off the package at the designated carrier location.
Once the returned product has been received and inspected, we will work promptly to arrange a replacement, store credit, or refund as appropriate. We reserve the right to request photographs of damaged products, packaging, and shipping labels to assist with claims and verification.
If you experience any problems with your order, please contact our customer support team as soon as possible.
Include your order number and details so our team can assist you quickly.
Due to alcohol regulations and vendor policies, we cannot accept returns based on taste preference or change of mind once a bottle has been delivered.
Because our bottles are sourced from licensed retail partners, returns for alcohol purchased in error are generally not permitted.
Yes. If your order arrives damaged, defective, or incorrect, please contact our support team within 3 days of delivery so we can help resolve the issue.
When contacting support, please include:
Your order number Photos of the bottle and packaging A brief description of the issue
Depending on the situation, we may offer a replacement, exchange, or refund. For returns a return label will be sent via email that can be downloaded. It must be taken to the carriers drop off facility. A request for a vehicle pick-up cannot be requested.
Refunds can take 7 or more business day to receive in your bank account.
Yes. Only, if your order arrives incorrect, please contact our support team within 3 days of delivery so we can help resolve the issue. Due to alcohol regulations and vendor policies, we cannot accept returns based on taste preference or change of mind once a bottle has been delivered.
When contacting support, please include:
Your order number Photos of the bottle and packaging A brief description of the issue
Depending on the situation, we may offer a replacement, exchange, or refund. For returns a return label will be sent via email that can be downloaded. It must be taken to the carriers drop off facility. A request for a vehicle pick-up cannot be requested.
Refunds can take 7 or more business day to receive in your bank account.
If your order arrives damaged, defective, or incorrect, please contact our support team within 3 days of delivery so we can help resolve the issue. Due to alcohol regulations and vendor policies, we cannot accept returns based on taste preference or change of mind once a bottle has been delivered.
When contacting support, please include:
Your order number Photos of the bottle and packaging A brief description of the issue
Depending on the situation, we may offer a replacement, exchange, or refund. For returns a return label will be sent via email that can be downloaded. It must be taken to the carriers drop off facility. A request for a vehicle pick-up cannot be requested.
Refunds can take 7 or more business day to receive in your bank account.
No. Prepaid memberships (3, 6, or 12 months) and gift packs are non-refundable once purchased.
These memberships are purchased in advance to secure future shipments and therefore cannot be refunded after processing.
If you cancel your monthly subscription only within 24 hours of the initial purchase, and your first shipment has not yet been packed, you may be eligible for a full refund. Subsequential charges will not be refunded.
If cancellation occurs after billing for the current cycle, that month’s shipment will still be delivered, and the subscription will end after that shipment.
The delivery address is incorrect Delivery is declined The package is not picked up from a carrier location Delivery attempts fail due to not being present
Returned shipments can be resent for a $32 reshipping fee club orders, or $36 for bottle shop orders, to cover the return and replacement shipment. If circumstances beyond your control arise, we may take those circumstances into consideration during our review.
If you choose not to reship the package, contact support for options.
Yes, you can request to cancel an order after it ships. To cancel or recall a package it will require an $18 fee plus any accrued shipping fees. If our team cannot recall before the package is delivered, you will be issued a return label. You must drop the package off at the designated carrier's facility. A vehicle pick-up cannot be requested.
Only when the package is returned can the refund the product.
For all request you must email: info@tastersclub.com
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