Return & Refund Policy

Due to alcohol regulations and vendor policies, we cannot accept returns based on taste preference or change of mind once a bottle has been delivered.

Because our bottles are sourced from licensed retail partners, returns for alcohol purchased in error are generally not permitted.

Yes. If your order arrives damaged, defective, or incorrect, please contact our support team within 3 days of delivery so we can help resolve the issue. 

When contacting support, please include:

Your order number
Photos of the bottle and packaging
A brief description of the issue

Depending on the situation, we may offer a replacement, exchange, or refund. For returns a return label will be sent via email that can be downloaded. It must be taken to the carriers drop off facility. A request for a vehicle pick-up cannot be requested.

Refunds can take 7 or more business day to receive in your bank account. For any issues please reach out to info@tastersclub.com

Yes. Only, if your order arrives incorrect, please contact our support team within 3 days of delivery so we can help resolve the issue.  Due to alcohol regulations and vendor policies, we cannot accept returns based on taste preference or change of mind once a bottle has been delivered.

When contacting support, please include:

Your order number
Photos of the bottle and packaging
A brief description of the issue

Depending on the situation, we may offer a replacement, exchange, or refund. For returns a return label will be sent via email that can be downloaded. It must be taken to the carriers drop off facility. A request for a vehicle pick-up cannot be requested.

Refunds can take 7 or more business day to receive in your bank account. For any issues please reach out to info@tastersclub.com

f your order arrives damaged, defective, or incorrect, please contact our support team within 3 days of delivery so we can help resolve the issue.  Due to alcohol regulations and vendor policies, we cannot accept returns based on taste preference or change of mind once a bottle has been delivered.

When contacting support, please include:

Your order number
Photos of the bottle and packaging
A brief description of the issue

Depending on the situation, we may offer a replacement, exchange, or refund. For returns a return label will be sent via email that can be downloaded. It must be taken to the carriers drop off facility. A request for a vehicle pick-up cannot be requested.

Refunds can take 7 or more business day to receive in your bank account. For any issues please reach out to info@tastersclub.com

No. Prepaid memberships (3, 6, or 12 months) and gift packs are non-refundable once purchased. 

These memberships are purchased in advance to secure future shipments and therefore cannot be refunded after processing.

If you cancel a monthly subscription before the first shipment is processed, you may receive a full refund within 24 hours of purchase.

If cancellation occurs after billing for the current cycle, that month’s shipment will still be delivered, and the subscription will end after that shipment.

All cancel request must be emailed to info@tastersclub.com

If you cancel a bottle shop order before it is processed, you may receive a full refund within 24 hours of purchase. 

If cancellation occurs after processed or shipped, a 25% restocking fee will be deducted from the order once it is returned.

All request or inquiries must be emailed to info@tastersclub.com

Orders may be returned to the sender if:

The delivery address is incorrect
Delivery is declined
The package is not picked up from a carrier location
Delivery attempts fail

Returned shipments can be resent for a $32 reshipping fee to cover the return and replacement shipment.

If you choose not to reship the package, a 25% restocking fee may be deducted from the refund.

Yes, you can request to cancel an order after it ships. To cancel the order before delivery please reach out within 24 hours of receiving your tracking notice. If the shipment is out for delivery it may be too late to cancel the delivery. In this case recipients can refuse the package. Or, if it is accepted and not wanted a return label can be requested to return the product. In either case it will require a 25% restocking fee.

Only when the product is returned can the refund minus the 25% restocking fee be applied.

For all request you must email: info@tastersclub.com