Support & Questions
Here are the answers to our most common member questions. Click on a question to open the answer.
Most Popular FAQs
There are 2 methods to access your account.
- After you sign up, you’ll receive an email with a link you can click to manage subscriptions. It's a magic link. It actually won't require you to log in at all! The magic link expires after 7 days though, so if you wait too long, we’ll need to generate a new one for you. We can easily help you with that, if you just send us a message at info@tastersclub.com.
- You can also sign up for an account in our Shopify store using the same email address that you used to make a purchase for the subscription. If you have not created an account yet, you can do that from the log-in page. Here’s how.
- Click create an account.
- Use the log-in used to sign-up for Taster’s Club and create a password.
- Once you log in to your page, you’ll see the "Manage Subscription" button under your account page.
3. If you’re trying to log-in to an older account, please use this link: https://order.tastersclub.com/
If you’ve been a member with Taster’s Club since last year, you might notice the profile pages look a little different. You can still manage your customer information, but the bottle information is not readily available as it once was. But we can always give you any information about bottles you’ve received in the past, so just shoot us an email at info@tastersclub.com, and we’ll help you out!
You can click on the “Update Payment Details” from the customer portal to change your email address. You’ll then receive the requested email from Shopify, and from there you can redirect to the checkout page where you can change your email address. Click save, and that’s it! If you need help or have any questions, we’re here to help. Just send us a message at info@tastersclub.com.
We currently ship to 45 of the lower 48 states in the continental US. Currently, we do not ship internationally or to the following states: Alaska, Hawaii, Kentucky, Utah, and Mississippi.Because packages must be signed by an adult, 21 years old or older, we cannot deliver to PO Boxes, APO/FPO addresses, mail forwarding services, or courier depots
Monthly Subscriptions: We ship twice each month. If you make your order before the 1st of the month, your full-sized bottle is shipped between the 5th and the 15th of every month. If your order is made between the 1st- 14th, your first bottle will be shipped out between 18-28 of the month. We’ll email tracking information once your shipment is scanned in by the carrier, and you’ll receive your bottle within 3 to 5 business days of that date.
Bottle Shop: Our vendors usually require 1-5 business days to prepare your Bottle Shop order, but shipping times might vary according to your delivery address and availability of the items in your order. Typically orders once processed will be delivered within 3-5 business days. We’ll always email your tracking details that include an estimated delivery date once it’s left our warehouse. Keep in mind that if you order multiple items, such as a Bottle Shop purchase and a Monthly Alcohol Subscription, they may ship separately.If a shipment will be late due to external reasons or inclement weather, we’ll keep you updated via email. If you are unavailable during the estimated date of delivery, please reach out to us at info@tastersclub.com to make other arrangements.
If you’re not home when your package is delivered, our carrier will make another attempt by the end of the next business day. If delivery is not successful after the final delivery attempt, your order will be returned to the warehouse. After a failed delivery attempt, you might notice on your tracking link that your shipment has been “sent to an access point.” In this case, please reach out to support (info@tastersclub.com) to get the location your shipment was sent. The package will be held for 5 days before getting sent back to our warehouse, so we’ll want to get your bottle in your hands before that!
We would hate for you to miss out on any of your shipments. However, if the provided delivery address is incorrect, if the order is refused, or if delivery is not successful after the final delivery attempt, we will refund you the cost of the bottle, minus the original shipping cost and the cost to return the bottle to our warehouse.
Yes, we work with most national and regional carriers, all of which require an adult over the age of 21 to sign for the delivery. We recommend shipping to a workplace if you won’t be home.
If you signed up for any of our 3, 6, or 12 month prepaid memberships the accounts will automatically come to end once the last shipment is fulfilled. The account will not auto-renew.No need to reach out to cancel. We got you taken care of.
Questions about Membership and Profile Updates
When you purchase a subscription or receive one as a gift, you’ll receive a Welcome email with a link to log into your profile. However, before actually logging in for the first time, you’ll enter your email on the Email Verification page. You’ll then receive a Password Reset email. Click the link to set your password. After typing in the password and submitting the form, you’ll be automatically redirected to your profile. Here you can make changes as needed.
Questions About Shipping
We currently ship to 45 of the lower 48 states in the continental US. We don’t currently ship to the following states: Alaska, Hawaii, Kentucky, Utah, or Mississippi. Currently, we only ship within the continental US.Because packages must be signed by an adult, 21 years old or older, we cannot deliver to PO Boxes, APO/FPO addresses, mail forwarding services, or courier depots.
Carriers will make multiple delivery attempts. If you’re not available at the time of all delivery attempts or your address is incorrect, your package will be returned to our partner’s shipping facility. We can arrange for your package to be re-shipped for a $30 re-shipping fee.
If a package returns to our shipping facility, we’ll reach out to you or the intended recipient to confirm the correct address. If we can’t reach the intended recipient, the account will be put on hold before the next shipping period.
If you update your address after receiving your tracking number and the shipment is already in progress, there will be a $17 address update fee.
Unfortunately, no, we only serve members in the continental US.
All alcohol sales are final. If you’re notified of a package being returned to our facilities and you don’t wish for it to be re-shipped, we can opt you out of receiving that package. The bottle will be placed back into our inventory, and no refund will be issued.
Yes, we work with most national and regional carriers, all of which require an adult over the age of 21 to sign for the delivery. We recommend shipping to a workplace if you won’t be home.
Deliveries are typically made during business hours of operations. Please ensure your address is updated on your Member Profile to avoid unnecessary failed delivery attempts. Taster’s Club is not liable for failed delivery attempts, personal arrangements, or bad addresses. After three attempts to deliver a package, packages will be returned to our warehouse. At this point, a re-shipping fee of $30 will be charged to your account to reship your package to you.
So you love a bottle that you received, and you’d like another? Music to our ears! We've just launched a new Bottle Shop where you can purchase one-off bottles. If you don't see what you're looking for, send us an email at info@tastersclub.com and we'll see what we can do for you.
Monthly Subscriptions: We ship twice each month. If you make your order before the 1st of the month, your full-sized bottle is shipped between the 5th and the 15th of every month. If your order is made between the 1st- 14th, your first bottle will be shipped out between 18-28 of the month. We’ll email tracking information once your shipment is scanned in by the carrier, and you’ll receive your bottle within 3 to 5 business days of that date.
Bottle Shop: Our vendors usually require 1-5 business days to prepare your Bottle Shop order, but shipping times might vary according to your delivery address and availability of the items in your order. Typically orders once processed will be delivered within 3-5 business days. We’ll always email your tracking details that include an estimated delivery date once it’s left our warehouse. Keep in mind that if you order multiple items, such as a Bottle Shop purchase and a Monthly Alcohol Subscription, they may ship separately.If a shipment will be late due to external reasons or inclement weather, we’ll keep you updated via email. If you are unavailable during the estimated date of delivery, please reach out to us at info@tastersclub.com to make other arrangements.
We send varied selections to introduce members to a wide range of flavors and experiences, so no two bottles are exactly the same. You might enjoy one, more than the other, but we strive to always curate selections that members will enjoy. If a bottle doesn’t hit your palate just right, we’d recommend trying it in a cocktail or sharing it with a friend. We share lots of recipes and drinking tips on our social media pages. Unfortunately, due to state liquor laws, alcohol sales are final and non-refundable after the point of sale.
If you have further questions about shipping, reach out us at info@tastersclub.com
Send us an email at info@tastersclub.com with your new shipping address, and we'll update that for you.
If you update your address after receiving your tracking number and the shipment is already in progress, there will be a $17 address update fee.
Questions About Gifts
Once you complete your checkout there will be a confirmation email sent to your email with details about your purchase. A Welcome Email will be sent to the gift recipient's email address, which you can provide at checkout.If you subscribe before the 4th of the month, you’ll be included in our Round 1 Shipment- most of which are sent between the 5th and the 15th of the month. See Questions About Shipping.
Any subscription initiated after that date or has not had a successful payment by the 4th will be placed into our Round 2 Shipment, which is generally sent between the 18th and the 28th of the month.
When the shipment is ready to leave our warehouse, we’ll email the gift recipient a tracking number. Shipments usually take 3 to 5 business days to arrive, and deliveries are typically made during business hours.
If there’s a delay due to carrier issues or inclement weather, we’ll send you an email with info on when you can expect your shipment.
Make sure your address is updated on your Member Profile to avoid failed delivery attempts. Taster’s Club is not liable for failed delivery attempts, flagged, personal arrangements with a carrier, or incorrect addresses. After three attempts to deliver a package, it will be sent back to our warehouse. At this point, a re-shipping fee of $30 will be charged to your account to reship your package.
Yes, if you decide to change your club type before the first shipment goes out, send us an email at info@tastersclub.com and we’ll help you out. If you change your club type after the first shipment goes out, you can switch your club for the next month. There may be a cost adjustment, but we can help you reconcile that.
Wow, we love your generosity! You can absolutely purchase multiple gifts. Once you complete your first gift purchase, you’ll be sent a confirmation email and another email that gives you access to your online Member Profile. From there, you can add recipients and sign-up additional gift recipients.
Questions About Billing
The date that your Alcohol Subscription Box is created will be your billing date for the duration of your membership.
Sure, we can adjust your billing date to one that works better for you. Send us an email at info@tastersclub.com, and we will assist you.
Yes, if you’d like a receipt besides your original confirmation email, reach out to info@tasterslub.com to request a receipt for any payments.
Send us an email at info@tastersclub.com to update your billing information.
Questions about Cancellations and Renewals
You can cancel your subscription and receive a full refund within 24 hours of purchase, as long as the first shipment hasn’t gone out.
If you request to cancel after your recent billing cycle, we will ship the product for that month, and your membership will be cancelled afterwards.
Any pre-paid memberships for 3, 6, or 12 month durations will not be eligible for refunds due to the product being purchased ahead of time for the dedicated shipping time frame.
To cancel your membership, please send an email to info@tastersclub.com, and we will help you out.
Yes, you can send a request to info@tastersclub.com ,and let us know which date works best to resume your membership.
Please reach out to info@tastersclub.com and we will help you out with that.
Have Another Question?
Our business hours are Monday-Friday from 9:00am to 5:00pm EST. During the week, you’ll receive a response from us within 24 hours. If you’ve sent us a message over the weekend, we’ll get back to you on Monday.
If you have an urgent matter, please give us a call at (415) 562-6225.
We’re Able to Ship to Most of the Continental United States.
We are currently unable to ship to the following states: Alaska, Hawaii, Kentucky, Massachusetts, Mississippi, and Utah.
We do not ship internationally or to Canada at the moment. But, please send us an email with your contact information, and we can let you know when we expand our shipping options.
All shipments must have an adult over the age of 21 sign for the delivery. Make sure to have the best address for delivery during business hours on file. We do recommend shipping to a work place.
We cannot ship directly to a PO Box, APO/AFO or courier depot.
