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Support & Questions
Here are the answers to our more common member questions. Click on a question to open the answer.
More FAQs
Questions about Membership and Profile Updates
When you purchase a subscription or receive one as a gift, you’ll receive a Welcome email with a link to log into your profile. However, before actually logging in for the first time, you’ll enter your email on the Email Verification page. You’ll then receive a Password Reset email. Click the link to set your password. After typing in the password and submitting the form, you’ll be automatically redirected to your profile. Here you can make changes as needed.
Unfortunately, no, we only serve members in the continental US.
So you love a bottle that you received, and you’d like another? Music to our ears! We've just launched a new Bottle Shop where you can purchase one-off bottles. If you don't see what you're looking for, send us an email at info@tastersclub.com and we'll see what we can do for you.
We send varied selections to introduce members to a wide range of flavors and experiences, so no two bottles are exactly the same. You might enjoy one, more than the other, but we strive to always curate selections that members will enjoy. Once an order has been safely & successfully delivered, we do not accept returns due to change of heart or taste. Due to state regulations, we cannot accept the return of alcohol purchased by a customer in error.
Product images on the website are intended for illustrative purposes only and may not always be exact representations of the item in stock. Actual products may vary in, for example, edition or batch. If the edition or batch isn’t specifically mentioned in the product name or description we cannot guarantee which edition you’ll receive.
If you have further questions about shipping, reach out us at info@tastersclub.com
The best way to update addresses for monthly subscriptions is to log-in to your online profile that was linked to you with the magic link. If you did not log-in or have an issue here please reach out to info@tastersclub.com.
For all 3, 6, 12 month memberships, gift packs or bottle shop orders please send us an email at info@tastersclub.com with your new shipping address, and we'll update that for you.
If you update your address after receiving your tracking number and the shipment is already in-transit, there will be a $20 address change fee.
In the rare case of receiving damaged or incorrect goods, please notify us within 1 week of the delivery date, and we will be happy to arrange an exchange.
In such cases, please send over photos of the product(s) and a photo of the packaging, as this will speed up the resolution time.
If your shipment does come up lost we will email you about the occurrence and with updated tracking information about your replacement bottle.
Please email info@tastersclub.com with any issues with your shipment. We will make sure you get what is owed to you.
We totally understand that receiving a shipment every month may be too much.
We do have shipping cadence options to ship you a bottle bi-monthly or every 3 months. In the future we will have this option available on the website and profiles but for now please reach out to info@tastersclub.com
Questions About Gifts
We are always excited that members choose us for these special occasions. If you choose the gift box during checkout you will see fields to choose a gift notification time. Here you can choose the date you want the gift recipient to receive our welcome email. You can also include a gift message of your choice. This will appear on the welcome email along with a personalized gift certificate. To ensure we get this email to the right location and address it to the correct person make sure we have the gift email address and that the shipping address is correctly filled out.
Once you complete your checkout you the purchaser will receive two emails. One is a confirmation of the order. The second will be a welcome email confirming the gifting information. If anything looks off please be sure to reach out to info@tastersclub.com to request any changes or updates.
Please see our shipping timeframes in the email or homepage. If you request to have the gift notification sent on a certain date. We may delay the first shipment until after that email is sent to now ruin any intended surprise.
Yes, if you decide to change your club type before the first shipment goes out, send us an email at info@tastersclub.com and we’ll help you out. If you change your club type after the first shipment goes out, you can switch your club for the next month. There may be a cost adjustment, but we can help you reconcile that.
Wow, we love your generosity! You can absolutely purchase multiple gifts. Each purchase is unique. If you want to send multiple gifts to one location you can purchase more than one club type at checkout, our request to add a product at info@tastersclub.com. If you want to send multiple gifts to different addresses you will have to make multiple purchases from our website.
Questions About Billing
We charge on same date your first order was created each month. All monthly subscriptions are recuring until you want them to stop.
All prepaid and gift packs are one time purchases that do not auto-renew.
Yes, we can change your billing date for you that works better for you.. Send us an email at info@tastersclub.com, and we will assist you. We will give our members the ability to do this or pause shipments in the future.
You can request a payment update email from your profile. This is the most secure way to make this update. We cannot enter payment information manually. If you have any questions or issues send us an email at info@tastersclub.com.
Questions about Cancellations and Renewals
You can cancel your monthly subscription and receive a full refund within 24 hours of purchase, as long as the first shipment hasn’t gone out.
If you request to cancel after your recent billing cycle, we will ship the product for that month, and your membership will be cancelled afterwards.
Any pre-paid memberships for 3, 6, or 12 month memberships or gift packs will not be eligible for refunds due to the product being purchased ahead of time for the dedicated shipping time frame.
To cancel your membership, please send an email to info@tastersclub.com, and we will help you out.
Yes, you can send a request to info@tastersclub.com ,and let us know which date works best to resume your membership.
For monthly subscriptions please reach out to info@tastersclub.com and we will help you out with that. We will allow member's the ability to do this in the future.
For all prepaids and packs you will need to create a new order from our website.
Have Another Question?
Our business hours are Monday-Friday from 9:00am to 5:00pm EST. During the week, you’ll receive a response from us within 24 hours. If you’ve sent us a message over the weekend, we’ll get back to you on Monday.
If you have an urgent matter, please give us a call at (415) 562-6225.
We’re Able to Ship to Most of the Continental United States.
We are currently unable to ship to the following states: Alaska, Hawaii, Kentucky, Massachusetts, Mississippi, and Utah.
We do not ship internationally or to Canada at the moment. But, please send us an email with your contact information, and we can let you know when we expand our shipping options.
All shipments must have an adult over the age of 21 sign for the delivery. Make sure to have the best address for delivery during business hours on file. We do recommend shipping to a work place.
We cannot ship directly to a PO Box, APO/AFO or courier depot.
