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Support & Questions

Here are the answers to our most common member questions. Click on a question to open the answer.

Questions about Membership and Profile Updates

Questions About Shipping

Questions About Gifts

Questions About Billing

Questions about Cancellations and Renewals

Have Another Question?

Our business hours are Monday-Friday from 9:00am to 5:00pm EST. During the week, you’ll receive a response from us within 24 hours. If you’ve sent us a message over the weekend, we’ll get back to you on Monday.

If you have an urgent matter, please give us a call at (415) 562-6225.

We’re Able to Ship to Most of the Continental United States.

We are currently unable to ship to the following states: Alaska, Hawaii, Kentucky, and Mississippi.

We do not ship internationally or to Canada at the moment. But, please send us an email with your contact information, and we can let you know when we expand our shipping options.

All shipments must have an adult over the age of 21 sign for the delivery. Make sure to have the best address for delivery during business hours on file. We do recommend shipping to a work place.

We cannot ship directly to a PO Box, APO/AFO or courier depot.



(415) 562-6225


5201 Eden Avenue
Suite 300
Edina, MN 55436

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