Support & Questions
Here are the answers to our more common member questions. Click on a question to open the answer.
Questions about Membership and Profile Updates
Questions About Shipping
Questions About Gifts
Questions About Billing
Questions about Cancellations and Renewals
Have Another Question?
Our business hours are Monday-Friday from 9:00am to 5:00pm EST. During the week, you’ll receive a response from us within 24 hours. If you’ve sent us a message over the weekend, we’ll get back to you on Monday.
If you have an urgent matter, please give us a call at (415) 562-6225.
We’re Able to Ship to Most of the Continental United States.
We are currently unable to ship to the following states: Alaska, Hawaii, Kentucky, Massachusetts, Mississippi, and Utah.
We do not ship internationally or to Canada at the moment. But, please send us an email with your contact information, and we can let you know when we expand our shipping options.
All shipments must have an adult over the age of 21 sign for the delivery. Make sure to have the best address for delivery during business hours on file. We do recommend shipping to a work place.
We cannot ship directly to a PO Box, APO/AFO or courier depot.