Shipping Policy
Where does Taster’s Club ship?
We currently ship to most states within the continental United States. Unfortunately, we cannot ship to the following states at this time:
Alaska, Arkansas, Hawaii, Michigan, Mississippi, Montana, Utah for all orders.
We do not ship internationally or to Canada at the moment.
ALL SHIPMENTS REQUIRE A LEGAL ADULT 21+ OF AGE TO ACCEPT PACKAGES WITH A VALID FORM OF IDENTIFICATION
Questions About Taster's Club Shipping Policy
Monthly Club Shipments
Orders placed before the 1st of the month typically ship between the 5th–15th of that month.
Orders placed after the 1st usually ship between the 5th–15th of the following month.
Once your order ships, you’ll receive tracking information by email. Most shipments arrive within 3–5 business days after they leave the warehouse.
Bottle Shop Orders
Bottle shop orders typically require 1–9 business days for processing before shipping.
Delivery times may vary depending on the vendor and your shipping address. Tracking information will be emailed once the order ships.
Please note that if you purchase both a club shipment and a bottle shop order, they may ship and charge for them separately.
Orders are fulfilled through our network of licensed retail partners and vendors across the United States. Shipping times may vary depending on the retailer fulfilling your order and your delivery location.
Subscription Club Orders: Flat $15.99 per club per monthly shipment for all regions across the US. Prepaids and Pack have shipping included in the price.
Bottle Shop Orders: Flat $17.99 per bottle across the US. Shipping will increase based on quantity of bottles per order.
Express options are available at checkout for bottle shop orders only.
Yes. Once your order is fulfilled and scanned by the carrier, you will receive an email with a tracking link and estimated delivery window. If you do not receive tracking by the 15th of the month; for club orders, or within 9 business days of bottle orders please contact
Yes.
All alcohol shipments require an adult (21+) signature upon delivery.
For this reason, we recommend shipping to a workplace or business address if you are not home during normal delivery hours.
Couriers cannot leave alcohol shipments unattended.
The best way to update addresses for monthly subscriptions is to log-in to your online profile that was linked to you with the magic link. Keep in mind that if you update the address online it will not retroactively update the order already placed. To ensure the shipment is going to the intended address please reach out to support before the upcoming shipping period.
For all 3, 6, 12-month memberships, gift packs or bottle shop orders please contact
If you update your address after the order has been packed or shipped there will be a $26.50 address change fee. Taster's Club is not responsible for following up with customers in these situations.
Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.
Yes, if you reach out within 24 hours of making the order we can update the shipping address.
If the order has been packed or shipped the address can no longer be adjusted or updated. The package will need to be rerouted with the carrier. This will require a $26.50 address change fee.
As deliveries usually happen during business hours, we suggest shipping to a work address if possible.
To make arrangements please contact our
Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.
All shipments require a person of age that is 21+ year of age to provide a signature upon delivery. To avoid any issues, we recommend:
Shipping to a workplace or business address.
Monitoring tracking updates to plan for delivery.
Carriers may attempt delivery multiple times before returning the package to the sender.
Orders may be returned to the sender if:
The delivery address is incorrect
Delivery is declined
The package is not picked up from a carrier location
Delivery attempts fail due to not being present
Returned shipments can be resent for a $32 reshipping fee for club orders; or $36 for bottle shop orders, to cover the return and replacement shipment. If circumstances beyond your control arise, we may take those circumstances into consideration during our review.
The maximum amount of time to rectify a returned shipment is 30 days.
If you choose not to reship the package, refunds will exclude shipping costs accrued.
If you cancel your monthly subscription only within 24 hours of the initial purchase, and your first shipment has not yet been packed, you may be eligible for a full refund. Subsequential charges will not be refunded.
If cancellation occurs after billing for the current cycle, that month’s shipment will still be delivered, and the subscription will end after that shipment.
Prepaid memberships (3, 6, or 12 months) and gift packs are non-refundable once purchased.
If you cancel a bottle shop order before it is packed, you may receive a full refund within 24 hours of purchase.
If cancellation request occurs after being packed or is shipped, there is a recall fee of $18 plus any accrued shipping charges.
All cancel request, must be emailed to our
If your order is delayed, damaged, or incorrect, please contact our customer support team within 3-5 business days of the delivery date.
We will work with you and the carrier to resolve the issue as quickly as possible.
If product is damaged on arrival in such cases, please send over photos of the product(s) and a photo of the packaging, as this will speed up the resolution time. Hold onto the product(s), even in case of breakage, as the vendor may request it be returned for successful resolution.
Disclaimer: Product images on the website are intended for illustrative purposes only and may not always be exact representations of the item in stock. Actual products may vary in, for example, edition, batch or packages showing containers. If the edition or batch isn’t specifically mentioned in the product name or description, we cannot guarantee which edition you’ll receive.
If your order tracking has not shown any progress within the last 10-14 days, please reach out and our
f you paid for a shipment and it was not received, please contact us as soon as possible so we can investigate the issue with the carrier.
All shipment issues must be reported and resolved within 30 days of the last tracking update.This 30-day period allows us sufficient time to review the tracking information, contact the carrier, and determine the appropriate resolution. After 30 days have passed since the last tracking update, we may no longer be able to obtain the necessary shipment records or investigate the claim with the carrier. As a result, we cannot guarantee or honor a replacement or reshipment request submitted after this 30-day period.
We strongly recommend contacting
