Shipping & Returns Policy

Monthly Club Orders and Packs:
Orders received in the current month will ship the following month. Shipping occurs between the 5th to the 15th of every month, but weekends and holidays may impact these dates. No orders are processes over the weekend.

Bottle Shop Orders: Orders are submitted within 24 hours of being received. Holidays and weekends will impact bottle order submissions and processing times as orders are not processed on weekends. We use 3rd party retailers and it can take 1-9 business days to receive tracking information.

Once a shipment is fulfilled and in-transit the recipient's email address will receive a tracking email with a tracking link that will give an estimated arrival time.

All shipments require someone over the age of 21 to be present at the time of delivery. No Exceptions.

We work with a network of licensed retail partners from across the US.  Your orders will ship from the vendor with the best price that is closest to you. Our vendors rely on various third-party courier services.

Unfortunately, no, we only serve members in the continental US.

Once a shipment is labelled in-transit by our retailers an email with tracking information l will be triggered to the recipient address on the order.

Many couriers are used by our retail network and we cannot control which courier will be used in your area. 

Each courier is unique in their updates and we cannot control when a delivery will happen or guarantee delivery times. It is best to keep track on the link provided to get an idea of when they will be in your area. 

Couriers do not always call or text when a package is on the way. Be sure to stay vigilant with the tracking information provided.

So you love a bottle that you received, and you’d like another? Music to our ears! We've just launched a new Bottle Shop where you can purchase one-off bottles. If you don't see what you're looking for, send us an email at info@tastersclub.com and we'll see what we can do for you.

We send varied selections to introduce members to a wide range of flavors and experiences, so no two bottles are exactly the same. You might enjoy one, more than the other, but we strive to always curate selections that members will enjoy.  Once an order has been safely & successfully delivered, we do not accept returns due to change of heart or taste. Due to state regulations, we cannot accept the return of alcohol purchased by a customer in error.

Product images on the website are intended for illustrative purposes only and may not always be exact representations of the item in stock. Actual products may vary in, for example, edition or batch. If the edition or batch isn’t specifically mentioned in the product name or description we cannot guarantee which edition you’ll receive.

If you have further questions about shipping, reach out us at info@tastersclub.com

The best way to update addresses for monthly subscriptions is to log-in to your online profile that was linked to you with the magic link. Keep in mind that if you update the address online it will not retroactively update the order already placed. To ensure the shipment is going to the intended address please reach out to support before the upcoming shipping period.

For all 3, 6, 12 month memberships, gift packs or bottle shop orders please send us an email at info@tastersclub.com with your new shipping address, and we'll update that for you.

If you update your address after the order has been processed there will be a $24 address change fee. Taster's Club is not responsible for following up with customers in these situation.

Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.

Yes, you can redirect the shipment to an alternative address reaching out to the third-party courier to make arrangements. If you have trouble we can redirect directly with our retail partners but this will require a $24 labor fee.

Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.

We understand that you may not be home always for deliveries or work. Here are some options.

If you know for a monthly order you can reach out to support to skip a monthly order or make arrangements if that order has not yet been processed. Or, you can redirect the shipment to an alternative address reaching out to the third-party courier to make arrangements. If you have trouble we can redirect directly with our retail partners but this will require a $24 labor fee.

Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.

If you order returns due to an incorrect address, declined delivery, did not pick at pick up center in time, or if all delivery attempts fail due to not being at the residence; the package can be reshipped for a $32 reshipping fee to cover the cost of the return package and sending a replacement package to the delivery address. If you do not wish to reship the package there will be a restocking fee of 25% deducted from the order.

Our customer care is quick to assist if something goes wrong due to courier-related issues. Depending on the circumstances we might require your help with resolving the issue.

For Monthly Club Orders: 

You can cancel your initial monthly subscription order only and receive a full refund within 24 hours of purchase, as long as the first shipment hasn’t been processed.

If you request to cancel after your recent recurring billing cycle, we will ship the product for that month paid for, and your membership will be cancelled afterwards.

Any pack or pre-paid memberships for 3, 6, or 12 month memberships or gift packs will not be eligible for refunds due to the product being purchased ahead of time for the dedicated shipping time frame. This is non-negotiable due to change of heart, address issues or varying matters.

For Bottle Shop Orders: 

You cancel your order within 24 hours of placing the order. If the order has been packed and you request to cancel there will be a 10% cancellation fee deducted from the total bottle amount. 

If you request to cancel after the order has shipped, you will be subject to 25% cancellation and restocking fee. Only the bottle(s) are eligible for refund minus restocking and shipping fees.

All cancellation request must be written in an email to info@tastersclub.com.

You can cancel an order for a full refund within 24 hours of purchase, provided it hasn't been processed. Once an order has been safely & successfully delivered, we do not accept returns due to change of heart, taste or packaging discrepancy from images on the website. If you request to cancel and the order has been process you will be subject to a 10% cancellation fee.

Due to state regulations, we cannot accept the return of alcohol purchased by a customer in error.

Product images on the website are intended for illustrative purposes only and may not always be exact representations of the item in stock. Actual products may vary in, for example, edition or batch. If the edition or batch isn’t specifically mentioned in the product name or description we cannot guarantee which edition you’ll receive.