Shipping & Returns Policy
We are currently unable to ship to the following states: Alaska, Hawaii, Kentucky, Mississippi, and Utah for all orders
*For bottle shop in addition to these states we cannot ship to Massachusetts, Michigan, South Dakota, Tennessee
We do not ship internationally or to Canada at the moment.
Please Be Mindful Of:
All shipments must have an adult over the age of 21+ sign for the delivery. Make sure to have the best address for delivery during business hours on file. We do recommend shipping to a work place.
We cannot ship directly to a PO Box, APO/AFO or courier depot.
Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.

Questions About Shipping & Returns
We work with a network of licensed retail partners from across the US. Your orders will ship from the vendor with the best price that is closest to you. Our vendors rely on various third-party courier services.
Unfortunately, no, we only serve members in the continental US.
So you love a bottle that you received, and you’d like another? Music to our ears! We've just launched a new Bottle Shop where you can purchase one-off bottles. If you don't see what you're looking for, send us an email at info@tastersclub.com and we'll see what we can do for you.
We send varied selections to introduce members to a wide range of flavors and experiences, so no two bottles are exactly the same. You might enjoy one, more than the other, but we strive to always curate selections that members will enjoy. Once an order has been safely & successfully delivered, we do not accept returns due to change of heart or taste. Due to state regulations, we cannot accept the return of alcohol purchased by a customer in error.
Product images on the website are intended for illustrative purposes only and may not always be exact representations of the item in stock. Actual products may vary in, for example, edition or batch. If the edition or batch isn’t specifically mentioned in the product name or description we cannot guarantee which edition you’ll receive.
If you have further questions about shipping, reach out us at info@tastersclub.com
The best way to update addresses for monthly subscriptions is to log-in to your online profile that was linked to you with the magic link. Keep in mind that if you update the address online it will not retroactively update the order already placed. To ensure the shipment is going to the intended address please reach out to support before the upcoming shipping period.
For all 3, 6, 12 month memberships, gift packs or bottle shop orders please send us an email at info@tastersclub.com with your new shipping address, and we'll update that for you.
If you update your address after receiving your tracking number and the shipment is already in-transit, there will be a $20 address change fee.
Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.
Yes, you can redirect the shipment to an alternative address reaching out to the third-party courier to make arrangements. If you have trouble we can redirect directly with our retail partners but this will require a $24 labor fee.
Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.
We understand that you may not be home always for deliveries or work. Here are some options.
If you know for a monthly order you can reach out to support to skip a monthly order or make arrangements if that order has not yet been processed. Or, you can redirect the shipment to an alternative address reaching out to the third-party courier to make arrangements. If you have trouble we can redirect directly with our retail partners but this will require a $24 labor fee.
Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.
If you order returns due to an incorrect address, declined delivery, or if all delivery attempts fail the package can be reshipped for a $32 reshipping fee to cover the cost of the return package and sending a replacement package to the delivery address. If you do not wish to reship the package we may deduct repackaging and return costs from your refund.
Our customer care is quick to assist if something goes wrong due to courier-related issues. Depending on the circumstances we might require your help with resolving the issue.
For Monthly Club Orders:
You can cancel your initial monthly subscription order only and receive a full refund within 24 hours of purchase, as long as the first shipment hasn’t been processed.
If you request to cancel after your recent recurring billing cycle, we will ship the product for that month paid for, and your membership will be cancelled afterwards.
Any pack or pre-paid memberships for 3, 6, or 12 month memberships or gift packs will not be eligible for refunds due to the product being purchased ahead of time for the dedicated shipping time frame.
For Bottle Shop Orders:
You cancel your order within 24 hours of placing the order. If it has been processed by the retailer it will ship as usual.
All cancellation request must be written in an email to info@tastersclub.com.
You can cancel an order for a full refund within three 48 hours of purchase, provided it hasn't shipped. Once an order has been safely & successfully delivered, we do not accept returns due to change of heart, taste or packaging discrepancy from images on the website.
Due to state regulations, we cannot accept the return of alcohol purchased by a customer in error.
Product images on the website are intended for illustrative purposes only and may not always be exact representations of the item in stock. Actual products may vary in, for example, edition or batch. If the edition or batch isn’t specifically mentioned in the product name or description we cannot guarantee which edition you’ll receive.
In the rare case of receiving damaged or incorrect goods, please notify us within 1 week of the delivery date, and we will be happy to arrange an exchange. If a replacement item(s) is not available, you will be issued a refund once the item(s) in question are returned in the condition they were received.
In such cases, please send over photos of the product(s) and a photo of the packaging, as this will speed up the resolution time. Hold onto the product(s), even in case of breakage, as the vendor may request it be returned for successful resolution.
If your tracking details suggest that your order has been delivered but you have not received the goods, please notify us within 1 week of the stated delivery date at the latest. In order to locate the package, we will require your cooperation and assistance with getting relevant information from people and services that have access to your deliveries.
If your order tracking has not shown any progress within the last 10-14 days please reach out and our team will assist.
We totally understand that receiving a shipment every month may be too much.
We do have shipping cadence options to ship you a bottle bi-monthly or every 3 months. In the future we will have this option available on the website and profiles but for now please reach out to info@tastersclub.com