Let us answer some of our most commonly asked questions.
We know you want to get your bottle in your hands as soon as possible! Once your shipment is scanned in by our carrier, we’ll email you tracking information. Generally, it takes 3 to 5 days to reach its destination once a shipment has left our warehouse.
We currently ship to 45 of the lower 48 states in the continental US. Currently, we do not ship internationally or to the following states: Alaska, Hawaii, Kentucky, Utah, and Mississippi.
Because packages must be signed by an adult, 21 years old or older, we cannot deliver to PO Boxes, APO/FPO addresses, mail forwarding services, or courier depots.
Our vendors usually require 1-5 business days to prepare your Bottle Shop order, but shipping times might vary according to your delivery address and availability of the items in your order. We’ll always email your tracking details that include an estimated delivery date once it’s left our warehouse. Keep in mind that if you order multiple items, such as a Bottle Shop purchase and a Monthly Alcohol Subscription, they may ship separately.If a shipment will be late due to external reasons or inclement weather, we’ll keep you updated via email. If you are unavailable during the estimated date of delivery, please reach out to us at firstname.lastname@example.org to make other arrangements.
You can cancel an order for a full refund within 24 hours of purchase, as long as it hasn't been shipped. Once an order has been safely and successfully delivered, we cannot accept exchanges or returns, due to state regulations.
If the delivery address you provide is incorrect, if you refuse any shipments, or if delivery is not successful after the final delivery attempt, your order will be returned to the warehouse. We can resend your bottle to you after we clarify your delivery info and receive a one-time re-shipping of 2X the shipping cost you paid at checkout.
After a failed delivery attempt, you might notice on your tracking link that your shipment has been “sent to an access point.” In this case, please reach out to support (email@example.com) to get the location your shipment was sent. The package will be held for 5 days before getting sent back to our warehouse, so we’ll want to get your bottle in your hands before that!
If the product you received was incorrect or your bottle is damaged, please email us with a time and date of delivery and a photo of the incorrect, broken, or damaged bottle, which will help speed up the resolution time.
Our partners do their best to provide maximum protection for shipments. If you receive damaged goods, please notify us immediately, and we will be happy to arrange an exchange. Once the item(s) in question are returned in the condition they were received, we can send a replacement bottle. If a replacement item is not available, you can choose to wait for the product to be back in stock, or we will issue you a refund.
If you have any further questions about shipping and returns, please email us at firstname.lastname@example.org.
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