Support & Questions

Monthly Club Shipments

Orders placed before the 1st of the month typically ship between the 5th–15th of that month. 

Orders placed after the 1st usually ship between the 5th–15th of the following month.

Once your order ships, you’ll receive tracking information by email. Most shipments arrive within 3–5 business days after they leave the warehouse.

Bottle Shop Orders

Bottle shop orders typically require 1–9 business days for processing before shipping.

Delivery times may vary depending on the vendor and your shipping address. Tracking information will be emailed once the order ships.

Please note that if you purchase both a club shipment and a bottle shop order, they may ship separately.

Orders are fulfilled through our network of licensed retail partners and vendors across the United States. Shipping times may vary depending on the retailer fulfilling your order and your delivery location.

Subscription Club Orders: Flat $15.99 per club per monthly shipment for all regions across the US. Prepaids and Pack have shipping included in the price.

Bottle Shop Orders: Flat $17.99 per bottle across the US. Shipping will increase based on quantity of bottles per order.

Express options are available at checkout for bottle shop orders only.

Yes. Once your order is fulfilled and scanned by the carrier, you will receive an email with a tracking link and estimated delivery window.

Yes.

All alcohol shipments require an adult (21+) signature upon delivery.

For this reason, we recommend shipping to a workplace or business address if you are not home during normal delivery hours.

Couriers cannot leave alcohol shipments unattended.

The best way to update addresses for monthly subscriptions is to log-in to your online profile that was linked to you with the magic link. Keep in mind that if you update the address online it will not retroactively update the order already placed. To ensure the shipment is going to the intended address please reach out to support before the upcoming shipping period.

For all 3, 6, 12 month memberships, gift packs or bottle shop orders please send us an email at info@tastersclub.com with your new shipping address, and we'll update that for you.

If you update your address after the order has been processed there will be a $24 address change fee. Taster's Club is not responsible for following up with customers in these situation.

Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.

Yes, if you reach out within 24 hours of making the order we can alter the shipping address.

If the order has shipped you will have to contact the carriers support to make alternate arrangemnts. We are not liable for any issues directly made with the carrier.

If you cannot make these arrangements our team can make request with the vendor. This will require a $24 labor fee.

As deliveries usually happen during business hours, we suggest shipping to a work address if possible.

Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.

Because a 21+ signature is required, we recommend:

Shipping to a workplace or business address

Monitoring tracking updates to plan for delivery.

Carriers may attempt delivery multiple times before returning the package to the sender.

f a shipment is returned due to failed delivery attempts, incorrect address, or refusal of delivery, additional shipping charges may apply for reshipment. 

If you choose not to reship the package, refunds may exclude shipping costs and may include a restocking fee depending on the situation.

Bottle Shop orders can be cancelled with 24 hours of being received for a full refund. 

Monthly subscriptions can be cancelled before the next billing cycle.

Prepaid memberships (3, 6, or 12 months) automatically end after the final shipment and do not renew. Not eligibl for refund after 24 hours of being received.

Due to alcohol regulations and vendor policies, we cannot accept returns based on taste preference or change of mind once a bottle has been delivered.

Because our bottles are sourced from licensed retail partners, returns for alcohol purchased in error are generally not permitted.

Yes. If your order arrives damaged, defective, or incorrect, please contact our support team within 1-3 days of delivery so we can help resolve the issue. 

When contacting support, please include:

Your order number
Photos of the bottle and packaging
A brief description of the issue

Depending on the situation, we may offer a replacement, exchange, or refund.

No. Prepaid memberships (3, 6, or 12 months) and gift packs are non-refundable once purchased.

These memberships are purchased in advance to secure future shipments and therefore cannot be refunded after processing.

If you cancel a monthly subscription before the first shipment is processed, you may receive a full refund within 24 hours of purchase.

If cancellation occurs after billing for the current cycle, that month’s shipment will still be delivered, and the subscription will end after that shipment.

If you cancel a bottle shop order before it is processed, you may receive a full refund within 24 hours of purchase. 

If cancellation occurs after processed or shipped, a 25% restocking fee will be deducted from the order once it is returned.

Orders may be returned to the sender if:

The delivery address is incorrect
Delivery is declined
The package is not picked up from a carrier location
Delivery attempts fail

Returned shipments can be resent for a $32 reshipping fee to cover the return and replacement shipment.

If you choose not to reship the package, a 25% restocking fee may be deducted from the refund.

Once an order has shipped, it cannot be cancelled or recalled due to alcohol shipping regulations.

Make gifting easy with Taster’s Club! During checkout, select the gift box option to pick a date for the recipient’s welcome email. Add a personalized message, which will appear in the email alongside a custom gift certificate. Just ensure the recipient’s email and shipping address are accurate, and we’ll handle the rest!

Keep in mind when entering a date at checkout that this is for notification purposes not the shipping date.

Yes, if you decide to change your club type before the first shipment goes out, send us an email at info@tastersclub.com and we’ll help you out. If you change your club type after the first shipment goes out, you can switch your club for the next month. There may be a cost adjustment, but we can help you reconcile that.

Wow, we love your generosity! You can absolutely purchase multiple gifts.  Each purchase is unique. If you want to send multiple gifts to one location you can purchase more than one club type at checkout, our request to add a product at info@tastersclub.com. If you want to send multiple gifts to different addresses you will have to make multiple purchases from our website.

Yes, absolutely. We offer every other month and quarterly shipping options. Please contact support at info@tastersclub.com to set that up.

Your first bill date will secure your monthly shipment for the following month's shipping period. Subsequent charges will fall on the 15th of the month until you wish to shop the club.

All prepaid and gift packs are one time purchases that do not auto-renew.

Yes, we can change your billing date for you that works better for you.. Send us an email at info@tastersclub.com, and we will assist you. We will give our members the ability to do this or pause shipments in the future.

You can request a payment update email from your profile.

This is the most secure way to make this update. We cannot enter payment information manually.

If you have any questions or issues send us an email at info@tastersclub.com.

We will make sure to get you all set-up.

If you cancel a monthly subscription before the first shipment is processed, you may receive a full refund within 24 hours of purchase. If cancellation occurs after billing for the current cycle, that month’s shipment will still be delivered, and the subscription will end after that shipment.

If you cancel a bottle shop order before it is processed, you may receive a full refund within 24 hours of purchase. If cancellation occurs after processed or shipped, a 25% restocking fee will be deducted from the order once it is returned.

No. Prepaid memberships (3, 6, or 12 months) and gift packs are non-refundable once purchased. These memberships are purchased in advance to secure future shipments and therefore cannot be refunded after processing.

All Cancellation Request must be emailed into info@tastersclub.com

For monthly subscriptions please reach out to info@tastersclub.com and we will help you out with that. We will allow member's the ability to do this in the future.

For all prepaids and packs you will need to create a new order from our website.