Support & Questions

Here are the answers to our most common member questions. Click on a question to open the answer.

Membership, Club & Profile Updates

Where can you ship to?

We’re able to ship to most of the continental United States. We are currently unable to ship to Alabama, Alaska, Arkansas, Hawaii, Kentucky, Mississippi, North Dakota, Oklahoma, and Utah.

We do not ship internationally or to Canada at the moment. But, please send us an email with your contact information, and we’ll let you know when we expand our shipping options.

How do I cancel or renew my membership?

You can cancel by email anytime. Cancel by the end of the month to ensure you don’t receive the next month’s shipment.

To renew, log in to your Member Profile and under the “Renew” section you can choose to extend your membership by 3, 6 or 12 months or put your plan on auto-pilot until you choose to cancel.

Can I switch clubs if I change my mind?

Yes, you can switch clubs at any time. Just log in to your Member Profile and select a new club under the “Change Club” section.

Can I get a receipt?

Yes, of course. Send us an email and we’ll get you one right away.

Can I change my billing date?

We can shift your billing cycle to whatever timing best suits you. Simply reach out to customer support and one of our team members will be able to help you.

What if I need to change my address?

No problem. Just make sure to change it by the end of the month preceding the first shipment to your new address (for example, if you’ll have a new address in January, make sure to let us know by the end of December). Log in to update your address now or send us an email if you’re concerned about timing.

We do not ship internationally or to Canada at the moment. But, please send us an email with your contact information, and we can let you know when we expand our shipping options.

Can I extend my membership?

Of course! Just log in to your Member Profile and under the “Renew” section you can choose to extend your membership by 3, 6 or 12 months or put your plan on auto-pilot until you choose to cancel.

How do I update my billing information?

Log in to your Taster’s Club online account and update billing information in your member profile.

I really like a bottle I received. Can I get another?

Yes, just email info@tastersclub.com and as long as we’ve got it in stock, we can send you another bottle. The cost will be the same as the monthly membership fee + shipping.

Gifts

What if the shipment's timing doesn’t work for me?

Taster’s Club ships out between the 5-15 of every month. We then do a second round on the 18th to the end of the month. If these times do not work for you, reach out to us at info@tastersclub.com and we would be more than happy to make arrangements.

How will the recipient know when to expect the shipment?

We send a tracking email to the recipient’s email address. They will receive this email as soon as the package is picked up from our warehouse between the 5th and 15th of the month.

Can you ship anywhere?

We’re able to ship to most of the continental United States. We are currently unable to ship to Alabama, Alaska, Arkansas, Hawaii, Kentucky, Mississippi, North Dakota, Oklahoma, and Utah.

When will the first shipment arrive?

The recipient will receive a tracking email as soon as the package is picked up from our warehouse between the 5th and 15th of the month.

Can you leave the shipment at their doorstep?

No, all packages have to be signed for at the time of delivery by someone 21 years of age or older. We are able to ship to commercial addresses, which may be a good option for people who aren’t usually at home during the day.

What is the best way to purchase multiple memberships?

We’re so glad you asked! The best way to purchase multiple memberships is to start by going through the regular check-out process with your first order. Then login to your Member Profile, and you can easily add additional memberships there.

If you’re interested in corporate gifting, please visit our Corporate Gifting page.

We’re able to ship to most of the continental United States.

We are currently unable to ship to the following states: Alabama, Alaska, Arkansas, Hawaii, Kentucky, Mississippi, North Dakota, Oklahoma, and Utah.