Support & Questions
Here are the answers to our most common member questions. Click on a question to open the answer.
Questions about Membership and Profile Updates
How do I access my Member Profile?
How do I update my shipping address?
How do I update my billing information?
Questions About Shipping
Where do you ship?
We currently ship to 42 of the lower 48 states in the continental US. Currently, we do not ship to the following states: Alabama, Alaska, Arkansas, Hawaii, Kentucky, Mississippi, North Dakota, Oklahoma, and Utah.
Because packages must be signed by an adult, 21 years old or older, we cannot deliver to PO Boxes, APO/FPO addresses, mail forwarding services, or courier depots.
Can you ship internationally?
Unfortunately, no, we only serve members in the continental US.
Does someone have to sign my package?
Yes, we work with most national and regional carriers, all of which require an adult over the age of 21 to sign for the delivery. We recommend shipping to a workplace if you won’t be home.
Deliveries are typically made during business hours of operations. Please ensure your address is updated on your Member Profile to avoid unnecessary failed delivery attempts. Taster’s Club is not liable for failed delivery attempts, personal arrangements, or bad addresses. After three attempts to deliver a package, packages will be returned to our warehouse. At this point, a re-shipping fee of $30 will be charged to your account to reship your package to you.
When can I expect my first shipment?
We ship twice a month. If you make your order before the 4th of the month, we’ll ship your bottle between the 5th and the 15th of every month. If your order is made after the 5th, your first bottle will be shipped out between 18-25 of the month. We’ll email your tracking once your shipment is scanned in by the carrier, and you’ll receive your bottle within 3 to 5 business days of that date.
If a shipment will be late due to external reasons or inclement weather, we’ll keep you updated by via email. If you’ll be unavailable during the estimated date of delivery, please reach out to us at info@tastersclub.com to make other arrangements.
Make sure your address is updated on your Member Profile to avoid failed delivery attempts. Taster’s Club is not liable for failed delivery attempts, flagged, personal arrangements with a carrier, or incorrect addresses. After three attempts to deliver a package, it will be sent back to our warehouse. At this point, a re-shipping fee of $30 will be charged to your account to reship your package.
How do I update my shipping address?
Log into your Member Profile to update your shipping information.
Note that all address updates need to be submitted prior to the shipping cut-off of the 4th of the month at midnight. If you need to change the address after this date, reach out to us at info@tastersclub.com and we’ll help you out.
If you update your address after receiving your tracking number and the shipment is already in progress, there will be a $17 address update fee.
What if I am not home during my delivery time?
Carriers will make multiple delivery attempts. If you’re not available at the time of all delivery attempts or your address is incorrect, your package will be returned to our partner’s shipping facility. We can arrange for your package to be re-shipped for a $30 re-shipping fee.
If a package returns to our shipping facility, we’ll reach out to you or the intended recipient to confirm the correct address. If we can’t reach the intended recipient, the account will be put on hold before the next shipping period.
If you update your address after receiving your tracking number and the shipment is already in progress, there will be a $17 address update fee.
What if I do not want to re-ship my package?
All alcohol sales are final. If you’re notified of a package being returned to our facilities and you don’t wish for it to be re-shipped, we can opt you out of receiving that package. The bottle will be placed back into our inventory, and no refund will be issued.
What if I really like a selection and I want another?
So you love a bottle that you received, and you’d like another? Music to our ears! Send us an email at info@tastersclub.com, and we’ll check to see if we still have it in stock. If so, we’ll send you another bottle. The cost is the same as 1 month of membership plus tax. Shipping is free!
Can I exchange or return a selection if I did not like it?
We send varied selections to introduce members to a wide range of flavors and experiences, so no two bottles are exactly the same. You might enjoy one, more than the other, but we strive to always curate selections that members will enjoy. If a bottle doesn’t hit your palate just right, we’d recommend trying it in a cocktail or sharing it with a friend. We share lots of recipes and drinking tips on our social media pages. Unfortunately, due to state liquor laws, alcohol sales are final and non-refundable after the point of sale.
If you have further questions about shipping, reach out us at info@tastersclub.com
Questions About Gifts
Will my gift recipient be notified about their club?
Once you complete your checkout there will be a confirmation email sent to your email with details about your purchase.
Shortly after the gift recipients email will receive a welcome email and a personalized “Welcome to the Club” certificate.
If you subscribe before the 4th of the month, you’ll be included in our Round 1 Shipment- most of which are sent between the 5th and the 15th of the month. See Questions About Shipping.
Any subscription initiated after that date or has not had a successful payment by the 4th will be placed into our Round 2 Shipment, which is generally sent between the 18th and the 28th of the month.
When the shipment is ready to leave our warehouse, we’ll email the gift recipient a tracking number. Shipments usually take 3 to 5 business days to arrive, and deliveries are typically made during business hours.
If there’s a delay due to carrier issues or inclement weather, we’ll send you an email with info on when you can expect your shipment.
Make sure your address is updated on your Member Profile to avoid failed delivery attempts. Taster’s Club is not liable for failed delivery attempts, flagged, personal arrangements with a carrier, or incorrect addresses. After three attempts to deliver a package, it will be sent back to our warehouse. At this point, a re-shipping fee of $30 will be charged to your account to reship your package.
How can I purchase multiple gifts?
Wow, we love your generosity! You can absolutely purchase multiple gifts. Once you complete your first gift purchase, you’ll be sent a confirmation email and another email that gives you access to your online Member Profile. From there, you can add recipients and sign-up additional gift recipients.
Can I switch the club type after checkout?
Yes, if you decide to change your club type before the first shipment goes out, send us an email at info@tastersclub.com and we’ll help you out. If you change your club type after the first shipment goes out, you can switch your club for the next month. There may be a cost adjustment, but we can help you reconcile that.
Questions about Billing
When will I be charged each month?
The date that your membership is created will be the date of your first charge. The following month, your billing date will be the 28th of each month.
When will I be charged each month?
The date that your membership is created will be the date of your first charge. The following month, your billing date will be the 28th of each month.
Can I change my billing date?
Sure, we can adjust your billing date to one that works better for you. Send us an email at info@tastersclub.com, and we will assist you.
Can I get a receipt?
Yes, if you’d like a receipt besides your original confirmation email, reach out to info@tasterslub.com to request a receipt for any payments.
Questions about Cancellations and Renewals
How do I cancel my account?
You can cancel your subscription and receive a full refund within 24 hours of purchase, as long as the first shipment hasn’t gone out.
If you request to cancel after your recent billing cycle, we will ship the product for that month, and your membership will be cancelled afterwards.
Any pre-paid memberships for 3, 6, or 12 month durations will not be eligible for refunds due to the product being purchased ahead of time for the dedicated shipping time frame.
How do I renew my account?
Please reach out to info@tastersclub.com and we will help you out with that.
Can I pause my account?
Yes, you can send a request to info@tastersclub.com ,and let us know which date works best to resume your membership.
Have Another Question?
Our business hours are Monday-Friday from 9:00am to 5:00pm EST. During the week, you’ll receive a response from us within 24 hours. If you’ve sent us a message over the weekend, we’ll get back to you on Monday.
If you have an urgent matter, please give us a call at (415) 562-6225.
We’re able to ship to most of the continental United States.
We are currently unable to ship to the following states: Alabama, Alaska, Arkansas, Hawaii, Kentucky, Mississippi, North Dakota, Oklahoma, and Utah.
We do not ship internationally or to Canada at the moment. But, please send us an email with your contact information, and we can let you know when we expand our shipping options.
All shipments must have an adult over the age of 21 sign for the delivery. Make sure to have the best address for delivery during business hours on file. We do recommend shipping to a work place.
We cannot ship directly to a PO Box, APO/AFO or courier depot.
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Suite 300
Edina, MN 55436